SHIPPING

All orders will be dispatched within 1-2 working days and you will receive your package within 2-3 working days after placing the order. 

You will always get an order confirmation including a tracking number, so you can follow your package on its way to you.


We are shipping with Postnord and you can either choose home delivery for 39DKK or pick up for 29DKK.


We offer free shipping for all purchases over 500DKK.


At the moment we only ship within Denmark. Feel free to contact us if you are interested in finding a special solution for shipping to your country.


RETURN & EXCHANGE

At this stage we do not offer any forms of returns, due to that we are a very small and new business. 

We put a lot of work and effort into everything we do, every piece is handcrafted, 

packed carefully and individually quality inspected before it's shipped out to you. 

Therefore, we don't have the necessary resources to offer returns at the moment.

It's definitely something we want to offer in the near future as we grow as a brand.


But don’t worry babe!

If your order was not what you expected it to be or you got the wrong size, 

please email us at contact@diazjewellery.com and we will find a solution together.

Please note, you will be responsible for paying your own shipping costs in case of exchange.


After all, we are here to help you and want you to be 100% satisfied and happy with your new Diaz piece.


GUARANTEE

According to the Danish consumer law you have 2 years of warranty on your item. 

That means you can either get it repaired, exchanged, get your money back or get a reduction in the price if the piece breaks or gets any defects.


Any damage on the item caused by user mishandling is not covered by the consumer law.


Please read the care instructions wisely before using the jewellery. 

You will receive a care flyer with your order and you can also check our CARE section.


For any inquiries concerning a damaged piece please contact us and we will have a look at it.


For further questions please email us at contact@diazjewellery.com and we will get back to you as soon as possible.


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